Refund policy

Return Policy – ezy

We care about your satisfaction. If you are not satisfied with the product you received, you may request a return or exchange under the following conditions:

1. Timeframe
• Return requests can be made within 7 days of receiving the order.

2. Conditions
• The product must be unused, in its original condition, and with original packaging.
• Opened, used, or non-returnable items for health reasons will not be accepted.

3. Return Process
• Please contact us via email or WhatsApp.
• The customer is responsible for shipping fees if the product is not defective.

4. Damaged Products
• If you receive a damaged product, we will replace it free of charge after verification within 3 days from the date of receipt.